Identifying with and delivering for customers in need
DES PLAINES, IL, December 09, 2022 /24-7PressRelease/ — “I’ve been in the very same situations my customers are in,” says Jessica Morgan, assistant manager at AmeriCash Loans. “It’s the holidays, and they need to buy groceries or gifts. So I try to make them feel like their issue is the most important thing.”
Same-day funding for when time is critical
Consumers facing unexpected expenses—especially the kind that pop up during the holiday season—can take advantage of quick installment loans up to $2,500 available from AmeriCash Loans, both online and in store (at convenient locations in Wisconsin, Missouri and South Carolina).
AmeriCash Loans’ innovative “Your Money, Your Choice” feature puts the customer in charge of where and when they receive their funds. Customers can choose to have their cash deposited directly into their bank account the same day they apply.
Listening to what’s important
But for Jessica and the members of her team, the personal attention they deliver to customers is every bit as valuable as the features of the loan itself.
“I get it—it’s hard to be in a situation where you have to ask for money,” she says. “So I like to take customers who might be all the way up at a stress level of ten down to a four or five.
“I start with having a personal conversation,” Jessica continues. “I share a little bit about myself to put them at ease, and then they start talking about what’s going on with them, and you can just feel the tension going down.
“The most important thing to do is listen,” says Jessica. “I run training for other lending service agents, and we do a lot of role-playing where we work on listening carefully to the other person.
“If you listen the right way, you can make the other person feel that what they’re saying is just as important to you as it is to them,” she concludes. “And isn’t that what customer service is supposed to be about?”
About AmeriCash Loans
AmeriCash Loans, with online and in-store convenience in Wisconsin, Missouri and South Carolina, offers financial services including installment loans up to $2,500, with a quick application and approval process.
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